Home Terms of Service

Terms of Service

Clear, transparent, and fair business terms governing custom software engineering, mobile application deployment, cloud hosting, and ongoing digital partnerships.

Effective Date: January 1, 2025 • Seat of Jurisdiction: Bicholim, Goa, India • Indian Contract Act, 1872 Compliant

Our Relationship with Clients

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "User", or "Customer") and VEDRYXONIX TECHNOLOGIES ("VedryXonix", "Agency", "we", or "us"), an IT and software engineering agency operating out of Goa, India. By requesting a quotation, utilizing our online estimator, or signing a Statement of Work, you agree to these Terms.

Navigation Index

01. Scope of Agency Services 02. Statements of Work & Estimates 03. Payments, Currency & Invoicing 04. Intellectual Property & Code Ownership 05. Client Obligations & Content 06. Android Apps & Google Play Store 07. Hosting SLA & Maintenance 08. 30-Day Bug Warranty & Exclusions 09. Limitation of Liability 10. Dispute Resolution & Goa Jurisdiction

01. Scope of Agency Services

VedryXonix Technologies delivers professional digital engineering services, including but not limited to:

Custom Web Development

Responsive websites, high-conversion landing pages, headless CMS architectures, and e-commerce stores.

Android App Development

Native Kotlin and cross-platform Flutter applications engineered for performance and Play Store distribution.

Managed Cloud Hosting

SSD cloud servers, SSL management, automated off-site backups, and DDoS protection infrastructure.

Maintenance & Upgrades

Lighthouse optimization, security patch deployments, SEO improvements, and on-demand feature additions.

02. Statements of Work, Estimates & Scope Changes

A. Online Cost Estimator: The pricing calculator available on our website is designed to provide clients with a realistic preliminary budget estimate (±15%). Estimates generated online do not constitute a binding contract until formal project specifications are confirmed.

B. Statements of Work (SOW): Each project commences upon mutual signature of a written Statement of Work (SOW) or formal written proposal outlining detailed milestones, wireframes, technical stack, delivery schedule, and cost breakdown.

C. Scope Creep: Any modifications, functional additions, or major architectural pivots requested by the Client outside the signed SOW will be documented as a Change Request Order (CRO) with adjusted timelines and fee schedules before implementation.

03. Payments, Billing Currency & Invoicing

  • Payment Tranches:

    Unless otherwise agreed in the SOW, standard project billing follows a milestone model: a 50% non-refundable mobilization deposit prior to sprint initiation, milestone intermediate payments, and the remaining balance upon staging approval prior to production deployment or source code handover.

  • Currency & Invoicing:

    All prices quoted for domestic Indian clients are in Indian Rupees (INR). Digital payment receipts and invoices are issued for all completed transactions. For overseas clients, invoicing is conducted in USD, EUR, or GBP, compliant with export of software services regulations under the Reserve Bank of India (RBI).

  • Late Payments & Suspension:

    Invoices are payable within 14 calendar days of issuance. In the event of overdue balances exceeding 21 days, VedryXonix reserves the statutory right to pause active development sprints, suspend staging servers, or postpone production release until accounts are brought current.

04. Intellectual Property Rights & Code Ownership

100% Transfer of Custom Source Code

Upon receipt of 100% full and final payment for the project deliverables, all right, title, and intellectual property ownership in the custom code, UI layouts, database schemas, and assets engineered specifically for the Client shall be assigned to the Client in full.

Open-Source Libraries & Reusable Modules

Modern applications incorporate industry-standard open-source libraries (e.g., React, Next.js, Android Jetpack, Flutter packages, Tailwind CSS). These third-party components remain subject to their respective open-source licenses (MIT, Apache 2.0, BSD). VedryXonix warrants that all third-party libraries utilized are permissible for commercial redistribution.

Portfolio Showcase

Unless the Client expressly requests an exclusive Non-Disclosure Agreement (NDA) in writing, VedryXonix retains the professional right to showcase non-confidential screenshots and case study metrics of the completed deliverable in our agency portfolio.

05. Client Obligations & Content Warranties

Prompt collaboration is vital to delivering projects on schedule. The Client agrees to:

  • Supply all necessary copy, branding assets, fonts, high-resolution imagery, and product catalogs in a timely manner.
  • Provide feedback or written sign-off on design prototypes and staging previews within 7 business days of delivery.
  • Client Content Warranty: Warrant that all text, trademarks, audio, video, and imagery provided to VedryXonix are owned by the Client or legally licensed, and do not infringe on any third-party copyright or Indian intellectual property statute.

06. Android Apps & Google Play Store Policies

For mobile application projects targeting the Android ecosystem:

Developer Accounts: The Client must maintain their own registered Google Play Developer Console Account ($25 USD one-time Google fee) to publish apps under their corporate identity. We assist with configuration, signing key generation, and upload protocols.

Store Approval Discretion: While VedryXonix rigorously follows all Google Play Developer Program Policies and target API guidelines, Google retains ultimate unilateral discretion over app review and approval timelines. We are not liable for external delays imposed by Google review procedures, though we provide full technical assistance to resolve any audit queries.

07. Web Hosting SLA & Maintenance Retainers

Where the Client subscribes to our Managed SSD Hosting and Upgrades service:

99.99% Uptime Commitment

We target 99.99% monthly network uptime on our cluster nodes. Unscheduled downtime excludes upstream ISP fiber outages or distributed denial-of-service (DDoS) events exceeding standard traffic limits.

Automated Backups

Daily automated snapshots are preserved with rolling 14-day recovery capabilities. Clients may request full archive exports at any time.

08. 30-Day Bug Warranty & Exclusions

We take immense pride in our engineering quality. Every custom website and application delivered by VedryXonix includes a complimentary 30-day post-launch warranty:

  • Included: Correction of code bugs, broken navigation paths, rendering anomalies, or functional discrepancies from the agreed SOW at zero additional charge.
  • Excluded: Issues caused by unauthorized code modifications by third parties, external server migrations, plugin conflicts introduced by the client, or third-party API deprecations released after project sign-off.

09. Limitation of Liability

To the maximum extent permitted by applicable Indian laws:

A. Capped Liability: The total aggregate liability of VedryXonix Technologies for any claim, breach, or damage arising out of or related to these Terms or any project SOW shall be strictly limited to the actual amount paid by the Client to VedryXonix under the specific Statement of Work during the three (3) months preceding the incident.

B. Indirect Damages: In no event shall VedryXonix be liable for indirect, incidental, punitive, special, or consequential damages, including loss of profits, commercial business interruption, or loss of goodwill.

10. Dispute Resolution, Arbitration & Goa Jurisdiction

These Terms and any project contracts executed hereunder shall be governed by, and construed in accordance with, the substantive laws of the Republic of India:

Tier 1: Amicable Informal Conciliation

In the event of any dispute, claim, or difference arising out of these Terms, the parties shall first attempt in good faith to resolve the matter amicably through direct executive consultation for a period of not less than thirty (30) days.

Tier 2: Binding Arbitration

If the dispute cannot be settled amicably, it shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (including any statutory amendments thereto). The arbitration shall be conducted by a Sole Arbitrator appointed mutually by both parties.

  • • Seat and Venue of Arbitration: Bicholim, State of Goa, India.
  • • Language of Arbitration: English.
  • • The arbitral award shall be final, conclusive, and binding upon both parties.

Tier 3: Exclusive Court Jurisdiction

Subject to the arbitration clause above, the parties irrevocably submit to the exclusive jurisdiction of the competent civil courts situated in Bicholim, State of Goa, India, for all legal matters or enforcement proceedings.

Questions regarding these Terms should be directed to legal@vedryxonix.com or support@vedryxonix.com, or via postal dispatch to: VedryXonix Technologies, Legal Department, Bicholim, Goa, India – 403504.