Home Cancellation & Refund Policy

Cancellation & Refund Policy

Transparent, equitable, and RBI-aligned cancellation protocols for custom web development, Android app engineering, and managed cloud hosting services.

Effective Date: January 1, 2025 • Operating Entity: VedryXonix Technologies, Goa, India • Standard Turnaround: 5–7 Working Days

Transparent Refund Commitments

At VEDRYXONIX TECHNOLOGIES, client satisfaction and fair business transactions are central to our reputation. In compliance with Reserve Bank of India (RBI) merchant onboarding directives and payment aggregator standards (including Razorpay, Cashfree, and PayU), this policy establishes clear rules for service cancellations, duplicate payment reversals, and refund processing timelines.

48 Hours
Mobilization Window

Full refund available if project cancellation is requested within 48 hours of initial deposit prior to sprint commencement.

5–7 Days
Refund Processing

Approved refunds are credited directly to the original source payment method (UPI, Netbanking, Cards) within 5 to 7 business days.

100%
Duplicate Payment Refund

Immediate, frictionless 100% reversal for technical payment errors, accidental double-debits, or invoice overpayments.

01. Cancellation Terms by Service Category

Because custom software engineering requires upfront resource reservation, server provisioning, and dedicated developer allocation, cancellations are structured according to service type:

A. Custom Website & Android App Development

  • Cancellation Prior to Sprint Initiation: If a cancellation notice is submitted in writing within 48 hours of paying the initial mobilization deposit and prior to architectural wireframe sign-off, a 100% refund (minus third-party payment gateway transaction processing charges of 2–3%) will be issued.
  • Cancellation During Active Sprints: Once design assets, database architecture, or code development has commenced, refunds are computed on a pro-rata basis. The Client is invoiced only for the actual engineering hours and milestone deliverables completed up to the cancellation notice date; unearned balances are refunded.
  • Post-Delivery & Handover: Once custom software, Android APK/AAB builds, or website source code has been delivered, approved on staging, and deployed to production, the final milestone payment is non-refundable. (Defects are covered under our complimentary 30-day bug warranty).

B. Managed Cloud Web Hosting & Storage

  • 30-Day Money-Back Guarantee (Annual Plans): Clients subscribing to annual managed cloud hosting packages may cancel within the first 30 days of initial activation for a full refund, excluding third-party SSL certificate purchase fees or domain registration charges which are non-reversible.
  • Monthly Hosting Retainers: Monthly hosting subscriptions may be cancelled at any time prior to the next billing renewal cycle with zero cancellation fees. Access remains active until the end of the paid billing month.

C. Maintenance & Optimization Retainers

Ongoing monthly maintenance and speed optimization agreements require 14 days' written notice before the start of the next calendar billing period. Unused retainer hours do not roll over and are not refundable once the monthly cycle has begun.

02. Erroneous, Failed & Duplicate Transactions

In the event of a technological glitch, bank gateway timeout, or accidental duplicate payment:

Duplicate Charges: If your bank account or credit card is charged twice for the same invoice due to an automated payment gateway retry or connection timeout, the duplicate sum will be refunded in full (100%) immediately upon verification.

Payment Deducted but Transaction Failed: If funds are debited from your account but the payment gateway marks the transaction as failed, the funds are typically reversed automatically by your issuing bank within 24 to 48 hours under standard RBI banking clearing rules. If the reversal does not reflect within 3 business days, notify us with the Bank Reference Number (UTR) and we will initiate reconciliation with our payment aggregator.

03. Step-by-Step Refund Request Process

To initiate a formal cancellation or refund request, please follow this standardized procedure:

1

Submit Written Request

Send an email to billing@vedryxonix.com with the subject line "Refund Request – [Invoice Number]".

2

Audit & Review

Our billing desk in Goa audits project sprint logs, deliverables, and payment gateway logs within 48 hours.

3

Direct Gateway Credit

Upon approval, the refund is executed via our payment gateway back to your source account within 5–7 business days.

04. Method of Refund & Settlement Timelines

In accordance with RBI regulations for Payment Aggregators and Payment Gateways:

  • Original Payment Source: All refunds are routed strictly back to the original funding instrument (Credit Card, Debit Card, Netbanking account, or UPI VPA) used during the transaction. Under no circumstances are refunds disbursed in cash or to third-party bank accounts.
  • Credit Reflection Timelines: While VedryXonix processes approved refunds within 2 business days, the credit reflection in your account depends on inter-bank settlement schedules:
    • UPI / Netbanking: 2 to 4 business days.
    • Debit / Credit Cards: 5 to 7 business days (subject to card issuing bank billing cycles).
    • International Cards / Wire: 7 to 10 business days.

05. Dedicated Billing & Grievance Contact

For any queries regarding invoice reconciliation, payment receipts, or pending refund requests, please reach out directly to our dedicated finance desk in Goa, India:

Billing & Accounts Department

VEDRYXONIX TECHNOLOGIES

Registered Office Bicholim, Goa, India – 403504
Accounts Email billing@vedryxonix.com
Telephone Desk +91 74988 21357

Business Hours: Monday through Friday, 9:30 AM to 6:30 PM IST (Indian Standard Time).